Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding agreement between you and START DESIGNS regarding access to and use of CallMangal websites, applications, APIs, and related services (the “Services”). By creating an account, accessing the Services, or otherwise using CallMangal, you agree to these Terms, our Privacy Policy, Cookie Policy, and End User License Agreement (EULA).

If you accept on behalf of a company or other entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

2. About CallMangal

CallMangal is an AI voice automation platform operated by START DESIGNS. The Services may enable businesses to configure AI voice agents for inbound and outbound calling, appointment-related workflows, lead qualification, support routing, reminders, integrations, recordings, transcripts, and related operational features, subject to plan, availability, and configuration.

3. Eligibility

You must be able to form a binding contract under applicable law and use the Services only for lawful business purposes. The Services are not intended for personal consumer use as a substitute for emergency services, medical diagnosis, or legal advice.

4. Account Registration

You must provide accurate registration information and keep it updated. You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of unauthorized access at support@callmangal.com.

5. Organization Accounts

If you create or join an organization workspace, the organization owner or administrator controls membership, permissions, billing ownership (where applicable), and access to organization data. We may treat instructions from organization administrators as authorized by the organization.

6. Authorized Users

You may permit employees or contractors to access the Services solely on your behalf and subject to these Terms. You remain responsible for their compliance and for any content, campaigns, or configurations they create.

7. Subscription Plans

Access to paid features depends on the plan you select and any order form, pricing page, or commercial agreement. Plan features, included usage, and commercial terms may change from time to time. Current marketing pricing is described on our Pricing page and may be confirmed separately for enterprise arrangements.

8. Credits / Usage-Based Charges

Certain Services may be billed by minutes, credits, concurrent capacity, or other usage metrics. Usage is measured by our systems. You are responsible for monitoring consumption and for charges arising from authorized users, connected numbers, campaigns, and integrations under your account.

9. Billing and Payment

Fees are due as stated at checkout, on an invoice, or in a separate commercial agreement. Unless otherwise agreed in writing, unpaid amounts may result in suspension. You authorize us and our payment processors to charge applicable fees using the payment method you provide.

10. Taxes

Fees may be exclusive of taxes. You are responsible for applicable taxes, duties, and governmental charges other than taxes based on our net income, unless a valid exemption is provided and accepted.

11. Trial / Promotional Services

We may offer trials, demos, or promotional access. Trial features may be limited, time-bound, or provided without warranty. We may modify or end promotional offers at any time.

12. Customer Content

“Customer Content” includes data, prompts, scripts, contact lists, recordings, transcripts, knowledge bases, configurations, integration payloads, and other materials you or your end users provide or generate through the Services. As between you and START DESIGNS, you retain rights in Customer Content you own. You grant us a non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, support, and improve the Services and as otherwise described in our Privacy Policy.

13. AI-generated Outputs

Outputs generated by AI features may be imperfect, incomplete, or unsuitable for a particular purpose. You are responsible for reviewing outputs before relying on them in customer communications, sales decisions, healthcare workflows, financial actions, or other high-impact use cases. Except as required by law, we do not claim exclusive ownership of customer-specific outputs generated from your Customer Content; platform software, models, and tooling remain ours or our licensors’.

14. Voice / Telephony Services

Voice features depend on telephony providers, network conditions, device environments, and configuration quality. Call quality, latency, connectivity, and carrier behavior can vary. We do not guarantee that every call will complete, be understood perfectly, or achieve a particular conversion or business outcome.

15. Consent and Calling Compliance

Customers are responsible for ensuring that their use of CallMangal complies with applicable laws, consent requirements, telemarketing rules, industry requirements, and do-not-call obligations. This includes, where applicable, obtaining prior consent for automated, artificial, or AI-generated voice calls; providing required disclosures; recording notices; and maintaining opt-out processes. For US-facing campaigns, customers should evaluate obligations under frameworks such as the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule, and related FCC/FTC guidance. For India-facing campaigns, customers should evaluate applicable telecom, consumer, DND, and privacy requirements. CallMangal does not guarantee legal compliance for every customer campaign.

16. Acceptable Use

You must use the Services only for lawful, authorized business purposes and in accordance with these Terms, the EULA, and documentation we provide.

17. Prohibited Uses

You may not use the Services to:

• violate any law, regulation, or third-party right;
• engage in fraud, phishing, social engineering, or deceptive practices;
• harass, threaten, defame, or abuse any person;
• send spam or unsolicited commercial communications in violation of applicable rules;
• bypass security, rate limits, or access controls;
• probe, scan, or attack systems without authorization;
• reverse engineer the Services except to the limited extent permitted by law;
• resell or white-label the Services without our written permission; or
• use the Services for emergency response as a substitute for official emergency numbers.

18. Impersonation / Fraud

You may not configure agents to impersonate government officials, financial institutions, or other parties for fraudulent purposes, or to misrepresent the identity of the caller or business in a deceptive manner. You remain responsible for the identity, scripts, and claims presented on your calls.

19. Unlawful Robocalling / Spam

You may not use CallMangal for unlawful robocalling, illegal prerecorded or artificial-voice campaigns, or spam campaigns. We may suspend accounts associated with abuse complaints, illegal traffic patterns, or regulatory risk.

20. Caller ID and Number Usage

You must use phone numbers, caller ID, and display names only in ways you are authorized to use. Spoofing numbers or identity information in violation of law or carrier rules is prohibited.

21. DND / Do Not Call Responsibilities

You are solely responsible for scrubbing lists against applicable do-not-call / DND registries, honoring internal suppression lists, and processing opt-out requests for your campaigns. We may provide tooling that helps with workflow controls, but tooling does not shift legal responsibility for your calling practices.

22. Customer Representations

You represent and warrant that: (a) you have all rights and consents needed to provide Customer Content and to contact the people you call or message through the Services; (b) your campaigns and scripts are accurate and lawful; (c) you will not upload malware or unlawful content; and (d) you will comply with industry-specific rules that apply to your business.

23. Integrations / Third-party Services

The Services may interoperate with third-party products (for example CRMs, messaging tools, calendars, or carriers). Third-party services are governed by their own terms. We are not responsible for third-party outages, data handling, or changes to third-party APIs, except to the extent required by law.

24. Availability

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, carrier issues, force majeure events, and dependency failures may affect availability.

25. Beta / Experimental Features

We may offer beta or experimental features. Such features are provided as-is, may change or be withdrawn, and may be less reliable than generally available features.

26. Intellectual Property

CallMangal, including software, interfaces, branding, documentation, and related IP, is owned by START DESIGNS or its licensors. Except for the limited rights expressly granted, no rights are transferred to you. Open-source components are licensed under their respective licenses.

27. Feedback

If you provide feedback or suggestions, you grant us a royalty-free, worldwide, perpetual license to use that feedback to improve our products without obligation to you.

28. Confidentiality

Each party may receive non-public information from the other that is marked or reasonably understood as confidential. The receiving party will use reasonable care to protect such information and use it only for purposes of the relationship, except for information that is public, independently developed, or required to be disclosed by law.

29. Data and Privacy

Our handling of personal information is described in the Privacy Policy. For end-customer or campaign data that you process through CallMangal, you are responsible for your privacy notices, consents, and lawful instructions. Depending on the context, START DESIGNS may act as a data fiduciary/controller for account, billing, website, and direct relationship data, and may process customer campaign data on your behalf subject to agreements and applicable law.

30. Suspension

We may suspend access immediately if we reasonably believe there is a security risk, unpaid fees, legal risk, abusive traffic, Terms violation, or risk to third parties or networks.

31. Termination

You may stop using the Services and, where account tools allow, cancel according to the cancellation process available in your account or by contacting support. We may terminate or refuse service for material breach, prolonged inactivity, legal compulsion, or risk to the platform.

32. Effects of Termination

Upon termination, your right to access the Services ends. You remain responsible for fees incurred before termination. We may delete or disable access to Customer Content after a reasonable period, subject to legal retention needs and any export features available before closure. Sections that by nature should survive (including IP, disclaimers, limitations, indemnity, and governing law) will survive.

33. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, OR PRODUCE ANY PARTICULAR BUSINESS RESULT.

34. AI Limitations

AI voice agents can mishear speech, generate incorrect responses, fail to detect nuance, or behave unexpectedly in edge cases. You should design workflows with appropriate escalation to humans, verification steps, and monitoring.

35. No Guarantee of Accuracy

Transcripts, summaries, extracted fields, and AI recommendations are not guaranteed to be complete or accurate. Do not rely on them as the sole basis for legal, medical, financial, or safety-critical decisions.

36. Service Availability

Unless a separate written service-level agreement states otherwise, no specific uptime percentage is guaranteed under these Terms.

37. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, START DESIGNS AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

38. Indemnification

You will defend, indemnify, and hold harmless START DESIGNS and its personnel from and against claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your calling campaigns and communications; (c) your violation of law or third-party rights; (d) your misuse of the Services; or (e) disputes between you and your end users, contacts, or partners.

39. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, internet or carrier failures, power outages, government actions, or failures of third-party infrastructure.

40. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles, unless a signed commercial agreement states otherwise.

41. Dispute Resolution

The parties will first attempt in good faith to resolve disputes by contacting support and escalating commercially. If unresolved, courts located in India shall have exclusive jurisdiction, subject to any mandatory consumer protections that cannot be waived.

42. Changes to Terms

We may update these Terms from time to time. The effective date above will change when we do. If changes are material, we may provide additional notice through the website, product, or email. Continued use after the updated Terms take effect constitutes acceptance, except where prohibited by law.

43. Contact

Questions about these Terms:

• support@callmangal.com
• hello@callmangal.com
• callmangal.com/contact

Related documents: Privacy Policy · Cookie Policy · EULA