End User License Agreement (EULA)

1. Agreement

This End User License Agreement (“EULA”) is a legal agreement between you (an individual or entity) and START DESIGNS regarding the software, interfaces, documentation, and hosted services that make up CallMangal (the “Software” and, together with related services, the “Services”). By accessing or using CallMangal, you agree to this EULA and the Terms of Service. If there is a conflict between this EULA and a signed commercial agreement with START DESIGNS, the signed agreement controls for the conflicting subject matter.

2. License Grant

Subject to your compliance with this EULA, the Terms of Service, and timely payment of applicable fees, START DESIGNS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the subscription term or access period we authorize.

3. Authorized Use

You may use the Services only to configure and operate CallMangal features made available to your account (such as voice agents, workflows, dashboards, recordings/transcripts where enabled, and integrations) in accordance with documentation and plan limits. Use must be lawful and consistent with the Acceptable Use rules in the Terms of Service.

4. Restrictions

Except as expressly permitted, you may not:

• copy, modify, translate, or create derivative works of the Software;
• reverse engineer, decompile, or attempt to extract source code except where mandatory law allows and only after required notice;
• rent, lease, sell, sublicense, or provide the Services to third parties as a standalone service bureau without written permission;
• remove proprietary notices;
• circumvent technical limits, authentication, or billing controls;
• use the Services to build a competing product using non-public aspects of CallMangal; or
• use the Services for unlawful calling, spam, fraud, or prohibited content.

5. Account / Organization Access

Access is limited to authorized users under your account or organization. You are responsible for credential security, user permissions, and activity occurring under your workspace. We may suspend access for security, legal, or contractual reasons as described in the Terms of Service.

6. Intellectual Property

The Software, CallMangal brand, documentation, models, workflows, UI, and all related intellectual property remain the property of START DESIGNS or its licensors. No ownership rights are transferred to you. All rights not expressly granted are reserved.

7. Customer Data

We do not claim ownership of customer data that you upload or generate through ordinary use of the Services (including contact lists, scripts, call records under your account, and business configuration). You grant START DESIGNS the rights needed to host, process, transmit, and display that data to operate the Services. You are responsible for the legality of customer data and for rights to use any third-party personal data you process through CallMangal.

8. AI Models / Third-party Models

CallMangal may rely on proprietary and third-party AI models, speech components, and infrastructure to deliver features. We may change model providers or configurations over time to maintain or improve the Services. Third-party model providers process data as needed to provide their services under our arrangements with them and as described in our Privacy Policy.

9. Generated Outputs

AI-generated outputs (including spoken responses, transcripts, summaries, and extracted fields) may be imperfect. Subject to third-party model terms and applicable law, we do not claim exclusive ownership of customer-specific outputs generated from your inputs. You remain responsible for reviewing outputs before business use. The underlying Software, prompts framework, and platform capabilities remain ours.

10. Telephony / Voice Features

Voice and telephony features depend on carriers, numbers, network quality, and configuration. You must use numbers and caller identity only as authorized. You are responsible for consent, disclosure, recording, opt-out, and telemarketing compliance for campaigns you run.

11. Prohibited Uses

Prohibited uses include unlawful robocalling, spam, fraud, impersonation, harassment, unauthorized access, and any use that violates telecom, privacy, consumer protection, export, or sanctions laws. We may investigate and suspend accounts involved in prohibited use.

12. Updates and Modifications

We may update, improve, or modify the Software and Services, including adding or removing features, applying security patches, and changing interfaces. We may also update this EULA; material changes will be reflected by an updated effective date and, where appropriate, additional notice.

13. Third-party Components

The Services may include or interoperate with third-party software, APIs, or services. Those components may be subject to separate terms. START DESIGNS is not responsible for third-party services except as required by law or a written agreement.

14. Open-source Components

CallMangal is developed by START DESIGNS as a white-label AI voice platform. The product is engineered with modern voice and realtime technologies including Python, LiveKit, and Pipecat, together with other libraries and services. Where third-party or open-source components are used, they remain under their respective licenses. CallMangal product packaging, proprietary configuration, branding, white-label options, and the hosted service remain subject to this EULA and remain the product of START DESIGNS.

15. No Transfer / Sublicensing

You may not assign, transfer, or sublicense this EULA or your access rights without our prior written consent, except that an organization may reassign among its affiliates as part of an internal reorganization if the assignee agrees to these terms and remains responsible for outstanding obligations.

16. Confidentiality

Non-public product information, pricing not published on the website, security details, and unpublished roadmap information shared with you are confidential and may be used only to evaluate or use the Services. Customer confidential information shared with us will be handled under the Terms of Service and Privacy Policy.

17. Privacy

Personal data processing is described in the Privacy Policy and Cookie Policy. You must not use the Services in a way that causes us to process personal data unlawfully.

18. Term and Termination

This EULA remains in effect while you have access to the Services. It terminates automatically if your account is closed or if we terminate access under the Terms of Service. Upon termination, you must stop using the Software and Services. Sections that should reasonably survive (including IP, disclaimers, limitations, and indemnity references) survive termination.

19. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OPERATION OR ERROR-FREE AI OR TELEPHONY PERFORMANCE.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, START DESIGNS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY. OUR TOTAL LIABILITY UNDER THIS EULA WILL NOT EXCEED THE FEES PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

21. Indemnification

You will indemnify and hold harmless START DESIGNS from claims arising out of your misuse of the Software, unlawful campaigns, Customer Content, or violation of this EULA or applicable law, as further described in the Terms of Service.

22. Export / Sanctions considerations

You may not use or access the Services if you are prohibited from receiving software or services under applicable export control or sanctions laws. You represent that you are not located in a comprehensively sanctioned jurisdiction and are not a prohibited party under applicable sanctions lists, to the extent such rules apply to your use.

23. Governing Law

This EULA is governed by the laws of India, unless a signed commercial agreement states otherwise.

24. General Provisions

If any provision of this EULA is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. This EULA, together with the Terms of Service, Privacy Policy, Cookie Policy, and any order form or signed agreement, constitutes the entire agreement regarding the license of the Software, superseding prior proposals on that subject. Headings are for convenience only.

25. Contact

Questions about this EULA:

• support@callmangal.com
• hello@callmangal.com
• callmangal.com/contact

Related documents: Privacy Policy · Terms of Service · Cookie Policy