Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, shared, and protected in connection with the CallMangal website at callmangal.com, related marketing pages, and the CallMangal software and services available at app.callmangal.com (together, the “Services”).

CallMangal is an AI voice automation platform operated by START DESIGNS. In this Policy, “we”, “us”, and “our” refer to START DESIGNS operating CallMangal, and “you” means a visitor, prospective customer, account holder, or authorized user of the Services.

By using the website or Services, you acknowledge this Policy. If you do not agree, please do not use the Services.

2. Who We Are

CallMangal is a product operated by START DESIGNS. We provide AI-assisted voice agents and related tools that businesses can use for inbound calling, outbound calling, lead qualification, appointment workflows, reminders, support routing, and similar call automation use cases, subject to plan, configuration, and applicable law.

Primary public contacts:

• General: hello@callmangal.com
• Support / privacy requests: support@callmangal.com

3. Scope of this Privacy Policy

This Policy covers personal information processed in connection with:

• the public marketing website and forms;
• account registration, authentication, and administration;
• subscription, billing, and support interactions;
• use of CallMangal product features by customers and their authorized users; and
• technical logs, analytics, and security measures used to operate and protect the Services.

This Policy does not replace a customer’s own privacy notice to its end users, callers, or contacts. Business customers remain responsible for providing required notices and obtaining required consents for their campaigns and call workflows.

4. Information We Collect

Depending on how you interact with us, we may collect information in the categories described below. We do not claim that every category is collected for every user or feature. Processing depends on the features you use and the configuration selected by you or your organization.

5. Information Customers Provide

Customers and prospective customers may provide business and contact information such as name, work email, phone number, company name, role, industry, use-case details, campaign or workflow descriptions, and messages submitted through enquiry or contact forms.

6. Account Information

When an account is created or administered, we may process login identifiers, organization or workspace details, user roles and permissions, profile settings, preferences, support history, and related account administration data.

7. Enquiry / Contact Information

If you submit a demo request, contact form, or similar enquiry, we process the details you enter and any attribution data associated with that submission (for example first-touch landing page, referrer, or UTM parameters stored for marketing attribution). Forms may also use anti-abuse checks such as Cloudflare Turnstile.

8. Voice and Call Data

Depending on the features you use and the configuration selected by you or your organization, CallMangal may process voice and telephony-related data needed to place, receive, route, analyze, and improve calls. This can include conversation content and operational call data as described below.

9. Call Audio / Recordings

Where enabled by product configuration and customer settings, call audio may be recorded so that customers can review conversations, support quality control, handle disputes, train or improve agent behavior under their control, and maintain an operational record. Customers are responsible for ensuring that recording is lawful in the jurisdictions and contexts in which they operate, including any required notices or consents.

10. Transcripts and AI-generated outputs

Depending on configuration, CallMangal may generate transcripts, summaries, classifications, extracted fields, suggested actions, or other AI-generated outputs from calls or related inputs. These outputs may be incomplete, inaccurate, or context-sensitive. Customers should review material outputs before relying on them for important business decisions.

11. Phone Numbers and Call Metadata

We may process caller and callee numbers, dialed numbers, call direction, timestamps, duration, status, hang-up reasons, routing outcomes, agent identifiers, campaign identifiers, and similar telephony metadata required to operate and bill for the Services.

12. Usage and Technical Data

We may collect technical and usage information such as IP address, browser type, device type, operating system, pages viewed, timestamps, referring URLs, approximate location derived from IP where applicable, error logs, performance metrics, and security event data.

13. Cookies and Analytics

Our marketing website uses cookies and similar technologies, including Google Analytics 4 for aggregated usage measurement. We also use first-party session storage for enquiry attribution. See our Cookie Policy for details.

14. Payment / Billing Data

Where paid plans or usage-based billing apply, we may process billing contact details, plan selection, invoice history, payment status, and related commercial records. Payment card data, if collected, is typically processed by payment service providers rather than stored in full by CallMangal.

15. How We Use Information

We use information to:

• provide, operate, secure, and improve the website and Services;
• create and administer accounts and organizations;
• respond to enquiries, demos, and support requests;
• enable configured call workflows, recordings, transcripts, integrations, and dashboards;
• measure product and website performance;
• prevent abuse, fraud, spam, and security incidents;
• process billing and manage subscriptions;
• communicate service notices, product updates, and commercial messages where permitted; and
• comply with legal obligations and enforce our terms.

16. Legal Bases / Grounds for Processing where applicable

Depending on the jurisdiction and relationship, processing may be based on one or more of the following: consent; performance of a contract or steps prior to entering a contract; legitimate interests such as securing and improving the Services, responding to business enquiries, and preventing abuse (balanced against individual rights); and legal obligations. Under India’s Digital Personal Data Protection Act, 2023 framework, processing of personal data is generally expected to be for a lawful purpose and, where required, in line with consent or other permitted grounds under applicable law and rules.

17. AI Processing

CallMangal uses artificial intelligence and related models to support speech understanding, response generation, transcription, classification, and workflow actions. AI processing may involve third-party model or infrastructure providers acting as service providers under contractual and technical controls. Customers control prompts, scripts, knowledge sources, and workflow configuration they supply. AI outputs are probabilistic and may require human review.

18. Service Providers and Sub-processors

We use service providers to help run the Services. Categories may include cloud hosting, telephony/carriers, email delivery, analytics, security and anti-abuse services (including Cloudflare Turnstile), payment processors, and support tools. These providers are engaged to process data on our instructions or as otherwise permitted for their service role, and we take reasonable steps to ensure appropriate safeguards.

19. Data Sharing

We do not sell personal information. We may share information:

• with service providers and infrastructure partners needed to operate CallMangal;
• with integrations a customer explicitly connects (for example CRM, calendar, messaging, or webhook destinations);
• within START DESIGNS teams that need access for operations, support, billing, or security;
• with professional advisors under confidentiality obligations;
• in connection with a merger, acquisition, financing, or business transfer, subject to appropriate protections; and
• when required by law, regulation, legal process, or to protect rights, safety, and integrity of users and the Services.

20. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, security, dispute resolution, legal compliance, and legitimate business records. Retention periods may vary by data type, plan, customer configuration, and legal requirements. Where product settings allow customers to export, delete, or adjust retention for certain call records, those controls operate subject to plan and technical limits.

21. Security

We implement technical and organizational measures designed to protect personal information, such as encryption in transit where supported, access controls, monitoring, and operational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Customers should also protect their own credentials, endpoint devices, and integrated systems.

22. Cross-border Processing / International Transfers

CallMangal may be accessed by customers in India, the United States, and other countries. Depending on infrastructure and service-provider locations, personal information may be processed in or accessed from countries other than the country where it was collected. Where cross-border transfers occur, we take steps intended to provide an appropriate level of protection consistent with applicable law and our operational arrangements.

23. Customer Responsibilities for Third-Party Personal Data

When customers upload contact lists, connect CRMs, place outbound calls, receive inbound calls, record conversations, or process end-user personal data through CallMangal, the customer typically determines the purpose of that processing for its business. Customers are responsible for:

• having a lawful basis to process third-party personal data;
• providing required privacy notices to their end users and contacts;
• obtaining and documenting required consent for calling, recording, and automated or AI voice use where required;
• honoring opt-out, DND, Do Not Call, and similar preferences;
• configuring CallMangal appropriately for their jurisdiction and industry; and
• ensuring that their use of CallMangal complies with telemarketing, telecom, consumer protection, privacy, and sector rules that apply to them.

CallMangal does not guarantee legal compliance for every customer’s calling campaigns.

24. Data Principal / Privacy Rights

Subject to applicable law and the nature of our relationship with you, you may have rights to request access, correction, update, deletion, withdrawal of consent where processing is based on consent, grievance redressal, or other rights recognized under applicable privacy laws. To exercise rights relating to data we control as part of the direct customer relationship, contact support@callmangal.com. If your request concerns data processed solely on behalf of a business customer, we may direct you to that customer or handle the request in coordination with them.

25. India Privacy Rights

For individuals in India, the Digital Personal Data Protection Act, 2023 and related rules may provide rights such as the right to access information about personal data, request correction and erasure, withdraw consent, and nominate another person in certain cases, subject to statutory conditions and exemptions. We will respond to verifiable requests in accordance with applicable law. Where START DESIGNS acts as a data fiduciary for website, account, billing, or direct relationship data, we will handle those requests accordingly. Where CallMangal processes personal data on behalf of a business customer for that customer’s campaigns, the customer may be the relevant data fiduciary for end-user data, and we may process data as a data processor on the customer’s behalf under the customer’s instructions and agreements.

26. Other Jurisdiction Rights where applicable

If you are located in another jurisdiction that grants privacy rights (for example access, deletion, or opt-out rights under applicable US state or other laws), you may contact us to make a request. We will assess applicability based on the law that governs the request, the nature of the data, and our role with respect to that data. Marketing recipients may also unsubscribe from promotional emails using available unsubscribe mechanisms.

27. Children's Privacy

The Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children for marketing account purposes. If you believe a child has provided personal information to us in a manner inconsistent with applicable law, contact support@callmangal.com and we will take appropriate steps.

28. Cookies

Please see our separate Cookie Policy for information about cookies, analytics, session storage, and browser controls used on callmangal.com.

29. Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective / last updated” date at the top will change when we do. Material updates may also be communicated through the website, product interface, or email where appropriate. Continued use of the Services after an update becomes effective constitutes acceptance of the revised Policy to the extent permitted by law.

30. Contact Us

For privacy questions, data requests, or general enquiries:

• Email: support@callmangal.com
• General: hello@callmangal.com
• Contact page: callmangal.com/contact

31. Grievance / privacy contact mechanism

If you have a grievance related to personal data processing in connection with CallMangal, please email support@callmangal.com with the subject line “Privacy Grievance”, a description of the issue, and enough information for us to verify and investigate your request. We will acknowledge and handle grievances in line with applicable legal timelines and our internal process.

Related documents: Terms of Service · Cookie Policy · EULA